Phone Orders

We are more then happy to process your order over the phone, however please note we do not offer free shipping for phone orders. 

For security reasons in terms of payment, as well as order and address confirmation, placing your order online through the website is preferable. 

Shipping Signature or ATL

ATL - Authority to leave 

Please note should you select the Authority to Leave option you are giving the courier permission to leave the goods without signature. By selecting this option you are stating you understand that should the goods become damaged or go missing once delivered, The Lighting Superstore is unable to accept responsibility. 

When selecting our standard shipping method you may be required to collect your goods from the allocated collection depot assigned the courier, please note the method used to deliver your goods will depend on their size. If are unwilling or unable to collect your order from the depot, you may incur a re-delivery fee. 

Free and Flat Rate Shipping

FREE SHIPPING available on orders over $250 for SA, QLD, NSW, ACT and VIC

For orders under $250 the following charges apply:

  • SA Shipping from $9.95#
  • QLD Shipping from $9.95#
  • NSW Shipping from $9.95#
  • ACT Shipping from $9.95#
  • VIC Shipping from $9.95#

A Flat Rate shipping charge is available for orders over $100 for WA, NT and TAS. 

*The free shipping promotion does not apply for these locations. See flat rates below:

  • WA Postcodes 6000 – 6999 Flat Rate of $40 or $50 for orders over $100#
  • NT Flat Rate of $35 or $45 for orders over $100#
  • TAS Flat Rate of $35 or $45 for orders over $100#

#If the shipping location or size of your order renders it unviable to send we reserve the right to request additional freight, or cancel the sale if a solution can not be found. 

We are committed to delivering your order at the lowest possible cost to you. If you have any questions please contact us at

Delivery Times

We will process your order within 3 business days, however if your order is placed after 12:00pm AEST your order will begin processing the following business day. If there are any issues filling your order e.g. items need to be ordered, or items have been discontinued, we will notify you during this period.

Items marked as 5-7 days or 14-16 days take extra time to assemble and/or organise from various warehouses. Your order is expected to be dispatched via your preferred shipping method once the indicated period has passed.

Items marked Special Order can take 6-14 weeks to be received at our warehouse and will be dispatched once they have landed.

Once your order has been shipped, you will be notified via email. Delivery times are indicated below and vary depending on the delivery service selected. Should your order not arrive in this time frame please feel free to email our online sales team on  or call 07 55 617 400 (Mon-Fri, 9.00am-5.00pm AEST).

For your convenience, Lighting Superstore offers four delivery options:

1) Regular

*Please note time frames are estimated and extended time frames may apply in peek seasons.

*Not available on Larger items 

*Time frames include processing times

*Goods will require signature on delivery 

Area Expected Delivery
Brisbane 5 - 6 Business Days*
Sydney 5 - 6 Business Days*
Melbourne 6 - 7 Business Days*
Other Areas 8 - 9 Business Days*

2) Express

*Please note time frames are estimated and extended time frames may apply in peek seasons.

*Not available on Larger items 

*Please note: If we need to special order items from our suppliers or transfer from another store to our warehouse there may be a delay in getting the items to store. This express shipping option will mean we will send it from the Gold Coast using express shipping as soon as we have it available to send, ensuring you get your item in the fastest possible time frame. 

*Time frames include processing times

*Goods will require signature on delivery

Area Expected Delivery
Brisbane 4 - 5 Business Days*
Sydney 4 - 5 Business Days*
Melbourne 5 - 6 Business Days*
Other Areas Fastest Possible route will be taken

3) Pickup

You will be notified via email when your goods are ready for collection

Pickups can be collected from Shop 25 Homeworld, 502 Hope Island Rd, Helensvale QLD 4212.

Lost Goods

The online team at Lighting Superstore will do their best to recover any lost items, however should Australia Post or the nominated courier note that your items have been delivered we will be unable to offer any further assistance.

PO Boxes

In some cases orders cannot be delivered to post office boxes or postal lockers, if this is the case you will be contacted within 24 hours of placing your order to arrange an alternative delivery address.

Remote deliveries

If you live in a remote location, under certain circumstances the courier company may deliver to a recognised collection point or depot in the nearest main town. Many of our remote customers prefer this option to having the order delivered to their door - if so, please leave us a note in the comments of your order with specific delivery instructions.

International deliveries

Some items are unable to be shipped internationally and extended shipping times can occur. Please contact us for further information if you require and item to be shipped internationally. 

Please note we are unable to replace any lost or damaged goods when shipping internationally. Any taxes incurred upon entry to destination is the responsibility of the customer. 

By agreeing to have your order shipped overseas, you have effectively voided any warranty, and the ability to make any warranty claims, as of order date. Specifically, no refunds will be available, nor will any claim for a refund be recognised by The Lighting Superstore.

For Shipping of Refunds or Exchanges please click here